When contacting support regarding a problem, please include as much detail as possible, including:
• The version of Create you are using.
• The version of Office.
• The steps you took before you encountered the problem the packages involved (i.e. Word, PowerPoint, Excel).
• Any screenshots of error messages that were shown.
• The Create error log. To do this, click the Send Error Log button which can be found in the Help dropdown on the Create ribbon.
You can generate an email to Support by clicking on the link in the About Create dialog, within the Help dropdown or email to firstname.lastname@example.org.
A support engineer or customer service representative will contact you as soon as we can assign the appropriate person to deal with your enquiry.