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FAQ Category: Software FAQs

Home FAQs

How long does the fully customised version take Presentation Solutions to setup?

adminNo commentsJanuary 28, 2021

Typically, a Word/Excel customisation, with one semi-populated template, will take 2-3 days, depending on the complexity of the documents and any XL databook requirements. For a PowerPoint/Excel customisation with one template, this will take between 3-5 days, depending on the…

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How long will it take me to do my own setup using Preference Manager?

adminNo commentsJanuary 28, 2021

Typically, a Word/Excel customisation, with one semi-populated template, will take 2-3 days, depending on the complexity of the documents and any XL databook requirements.

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Can I try Create, Compare or Repair before buying?

adminNo commentsJanuary 28, 2021

Yes, you can! Just get in touch with us via our form and one of our experts will get back to you to give you access to a trial.

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Is there a minimum number of licenses?

adminNo commentsJanuary 28, 2021

No, there is no minimum requirement.

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In V8 when sending a chart from Excel to Word, you may get an error saying “Error: The requested member of the collection does not exist.”

adminNo commentsDecember 4, 2019

Ensure that in your Word options, on the ‘Advanced’ tab under ‘Cut, copy and paste’ that you have ‘In line with text’ selected for the ‘Insert/paste pictures as’ option then try again.

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CAGR line not displaying

adminNo commentsFebruary 13, 2019

This is because a new setting has been introduced in Excel 2016 which is applied by default to new charts created by Create or native office. How to fix • Right click on chart. • Click “Select Data”. • Click…

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How do I contact Support?

adminNo commentsJanuary 20, 2017

When contacting support regarding a problem, please include as much detail as possible, including: • The version of Create you are using. • The version of Office. • The steps you took before you encountered the problem the packages involved…

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How do I find out the version of Create I have installed?

adminNo commentsJanuary 20, 2017

Go to the Help dropdown in the Create ribbon and choose About Create to see the version and product licence information.

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Will Create work with existing documents?

adminNo commentsJanuary 20, 2017

You will be able to use some Create functionality on old documents but not advanced functionality such as linking. However, we do recommend that you use the latest template available (from New… dropdown in Word, PowerPoint or Excel) so that…

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The Send Table and Send Chart functions aren’t working

adminNo commentsJanuary 20, 2017

Sometimes there can be PowerPoint, Excel or Word processes running in the background which are not visible on the screen. For example Outlook will run Word in the background for editing e-mail. Background processes can prevent the Send Table and…

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